ABOUT US

Built by people who understand how businesses run.

You built a successful business. But the way it runs today was never planned, it just happened. We understand that because we've seen it in over 15 industries. kwapso is not a software agency and not a consulting firm, rather your operational engineering partner for established, founder-led businesses. We sit down with your team, map how your business actually works, and build the digital infrastructure it deserves. One system, one source of truth and a partner who thinks with you.

Our Manifesto

Every business starts the same way. Someone has an idea, works hard, builds a team, and figures things out as they go. That works...for a while.

But at some point, the business outgrows the way it's run. The Excel sheets multiply. The WhatsApp groups replace real communication. The best employee becomes a bottleneck because everything depends on them. The founder spends more time managing chaos than doing the work that built the company.
The breaking point
The answer isn't another tool
We believe the answer isn't another tool. It's not a new app, a bigger team, or an AI that promises to fix everything. The answer is structure.
Structure is the foundation
Structured data, so you can trust your numbers. Structured processes, so your team knows who does what. Structured communication, so nothing falls through the cracks. Structure is the foundation that everything else stands on. Automation, AI, scale — none of it works without that foundation being solid first.
We start at the beginning
That's why we always start there. We map the reality, measure what it costs, simplify what doesn't work, and then build systems that hold. We take our time because rushing a foundation is how things collapse later.
AI earns its place
AI earns its place in our work. We use it where it creates real value — after the data is clean, after the processes are clear, after the team is ready. We don't believe in AI for its own sake. We believe in intelligence that fits the business, not the other way around.
A partnership, not a project
And we don't hand over a project and disappear. We become part of how your business operates — your external digital department. Sprint by sprint, we grow the system together. That's not a service model, it's a partnership. And it's the only way real change actually lasts. Work, structured. That's what we believe. That's what we build.
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Who we are

A small team of senior operators, engineers, and system builders with one focus: building operational infrastructure for established businesses. When you work with kwapso, you get a full external digital department: strategy, process design, development, and training from people who've done this across 15+ industries.

Aurora Thalassa

Product & System Design
Background
Aurora has been the person who brings structure to chaos for over ten years — in every job, every team, even for family and friends. She started her career coordinating logistics for large-scale events like Tomorrowland, managing hundreds of people, timelines, and moving parts under real pressure. At kwapso, she does the same thing digitally: she takes what your team does every day and translates it into a system that works. Aurora leads the technical build from data architecture to app design to workflow automation. If Alex maps the problem, Aurora builds the solution.

Aurora Thalassa

Product & System Design
Aurora has been the person who brings structure to chaos for over ten years — in every job, every team, even for family and friends. She started her career coordinating logistics for large-scale events like Tomorrowland, managing hundreds of people, timelines, and moving parts under real pressure. At kwapso, she does the same thing digitally: she takes what your team does every day and translates it into a system that works. Aurora leads the technical build from data architecture to app design to workflow automation. If Alex maps the problem, Aurora builds the solution.

Alexander Stadlmair

Strategy & Client Partnerships
Background
Before kwapso, Alex led digitalization projects for companies like Wienerberger, Takeda, and KTM, coordinating large-scale operational systems across IoT, Industry 4.0, and business process management. Over the years, he's sat across more than 150 CEOs and department heads, talking about how their businesses actually run. He's seen the same patterns repeat across 15+ industries: great businesses held back by operations that were never designed, just inherited. At kwapso, Alex is the person you talk to first. He leads the strategy, runs the process audit, and makes sure everything we build connects to what your business actually needs.

Alexander Stadlmair

Strategy & Client Partnerships
Before kwapso, Alex led digitalization projects for companies like Wienerberger, Takeda, and KTM, coordinating large-scale operational systems across IoT, Industry 4.0, and business process management. Over the years, he's sat across more than 150 CEOs and department heads, talking about how their businesses actually run. He's seen the same patterns repeat across 15+ industries: great businesses held back by operations that were never designed, just inherited. At kwapso, Alex is the person you talk to first. He leads the strategy, runs the process audit, and makes sure everything we build connects to what your business actually needs.

Ãlaap Kanchwala

System Engineering & Development
Background
Alaap leads development together with Aurora, supported by their team of system engineers and developers. Over the past four years, he's built and rebuilt complex multi-tenant systems, ERP modules, resource planning, supply chain workflows, and operational apps that handle thousands of users. His philosophy is simple: get the data model right first, because everything else depends on it. At kwapso, Alaap turns the process designs and system architectures into working applications, built to scale. When your app handles 200 daily users without a hiccup, that's his work.

Ãlaap Kanchwala

System Engineering & Development
Alaap leads development together with Aurora, supported by their team of system engineers and developers. Over the past four years, he's built and rebuilt complex multi-tenant systems, ERP modules, resource planning, supply chain workflows, and operational apps that handle thousands of users. His philosophy is simple: get the data model right first, because everything else depends on it. At kwapso, Alaap turns the process designs and system architectures into working applications, built to scale. When your app handles 200 daily users without a hiccup, that's his work.

You?

Say hello
Background
We're a small team and we plan to stay that way. But the right person changes everything. If you've ever looked at how a business runs and immediately seen what's broken, if you care more about things working than things looking impressive, and if you want to build systems that real teams use every day — we should talk. We don't have a fixed job description. We have interesting work, clients who trust us, and a team that takes ownership. Tell us what you're good at and let's see if it fits.

You?

Say hello
We're a small team and we plan to stay that way. But the right person changes everything. If you've ever looked at how a business runs and immediately seen what's broken, if you care more about things working than things looking impressive, and if you want to build systems that real teams use every day — we should talk. We don't have a fixed job description. We have interesting work, clients who trust us, and a team that takes ownership. Tell us what you're good at and let's see if it fits.

Certifications

We invest in our craft. These certifications back up what our clients already know: we understand the tools, the processes, and the business behind them.

Glide Certified Agency

Glide Certified Agency

Leading Glide Agency over almost 4 years

IBM Business Analyst Cert

IBM Business Analyst Cert

IBM Professional Certificate in business analysis, data, and process design.

WKO Expert

WKO

Approved for funded consulting in business processes and AI by the Austrian WKO.

Zapier & Make Partner

Zapier & Make Partner

We are partners of the leading workflow automation platforms.

Google Workspace Partner

Google Workspace Partner

Deep knowledge of Google tools, automations, and workspace integrations.

AI Intelligence Certified

AI Intelligence Certified

Certified for building practical AI workflows into real business processes.